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Frequently Asked Questions
Q. How long does delivery take?
Q. How will I know on which day the goods will be delivered?
Q. I need office furniture urgently, can you deliver faster?
Q. I need delivery on a specific date, can you comply?
Q. What are the delivery charges?
Q. Is assembly/installation included?
Q. I want to place a large order, can I have a bigger discount?
Q. Can I pay by cheque?
Q. Can I have a written quotation?
Q. Can I place an order with a Public Sector Purchase Order?
Q. Can I place an order with a Corporate Purchase Order?
FOR ANY OTHER QUESTION, CLICK HERE TO RAISE A SUPPORT TICKET.
HOW LONG DOES DELIVERY TAKE?
The majority of items we sell are stocked and delivered directly from the manufacturer within 3 to 10 working days depending on the product range. Courier Delivery Chairs are usually delivered within 2 working days if ordered before 11am on a weekday. Custom made to order screens and chairs (covered in custom fabrics) usually take approximately 3 weeks. We use several suppliers who ship directly to end customers. Dams International products are usually shipped together (except for courier chairs) therefore an order including both stock products and custom made products could from the Dams range could be slowed down by custom made products unless you ask us to split the delivery which could incurr extra delivery charges depending on order value.
HOW WILL I KNOW ON WHICH DAY THE GOODS WILL BE DELIVERED?
The delivery date for your order will be scheduled by the manufacturer when the order is fully allocated. The manufacturer usually confirm the delivery date by phone at least one day before delivery. If the date they want to deliver is not convenient you can reschedule with them when they call. Deliveries are made Monday to Friday usually between 9am and 5pm. You can ask for a courtesy call 1 hour prior to arrival. Please request the courtesy call when you receive the phone call from the manufacturer to confirm the delivery date.
I NEED OFFICE FURNITURE URGENTLY, CAN YOU DELIVER FASTER?
For orders over £500 we are happy to check with the manufacturers if an order can be expedited - call us to ask. For smaller orders we recommend that you purchase from our express furniture ranges if you urgently need a desk. For Dams International furniture we can also arrange for you to collect, next working day, from Dams warehouse in Kirkby, Merseyside.
I NEED DELIVERY ON A SPECIFIC DATE - CAN YOU COMPLY?
For most medium or large orders (over £1000) we are happy to ask the manufacturer. In general we recommend that you place the order 2 or 3 weeks in advance and specify the required delivery date at time of ordering. Please request the delivery date in the Order Notes section at the checkout. For smaller orders you can place the order in advance and then discuss the delivery date arrangements directly with the manufacturer when they phone to schedule the delivery.
WHAT ARE THE 2009 DELIVERY CHARGES?
Carrier Delivery Chairs - FREE
Orders over £500 - FREE
ALL OTHER ORDERS - £19.95
Dams International orders below £200 are subject to an additional DAMS SMALL ORDER CHARGE
On Dams International orders from £100 to £200 the Dams Small Order Charge is £10
On Dams International orders up to £100 the Dams Small Order Charge is £20
Dams International charges Deskshop a minumum delivery charge of £42 plus VAT (excluding courier chair orders). The
Dams Small Order Charge
is necessary to help cover the £22.05 shortfall between Deskshop´s £19.95 delivery charge and Dams £42 minimum delivery charge.
IS ASSEMBLY/INSTALLATION INCLUDED?
Depending on each individual product and the manufacturer, installation is either an additional cost option (at time of ordering), not available or included as standard. If installation is not mentioned for an individual product in Deskshop´s online product catalogue then assume installation is excluded and not available. Installation includes removal of packaging materials, any assembly that may be required, positioning the products at point of use (to any floor with safe access), opportunity for the end user or representative to inspect the furniture in the presence of the installer before signing for the installed goods and any future warranty work that may be required at the point of use. You must ensure that there is sufficient clear space to assemble the furniture and that there is someone present during the installation. Installation charges cannot be refunded or installation rescheduled if the installation is declined by the customer or the customers representative when the installers arrive on the agreed installation date, or if the installation cannot proceed due to lack of sufficient clear space or unsafe access. The installation service is not available for FREE DELIVERY CHAIRS.
I WANT TO PLACE A LARGE ORDER, CAN I HAVE A BIGGER DISCOUNT?
Maybe! It depends on the specific requirements of the individual order. Let´s talk!
CAN I PAY BY CHEQUE?
Yes. Simply place an order online and select CHEQUE as the payment method during the checkout process. If you need a Pro-Forma Invoice to get a cheque raised by your organisation then please request this via the order notes during the checkout process. We will send this out as a PDF attachment via email. Your order will not be processed until your cheque arrives. Your order may be cancelled unless payment is received within 10 working days.
CAN I HAVE A WRITTEN QUOTATION?
Yes for orders over £1000. Alternatively you can raise an order online selecting CHEQUE as the payment method and then ask for a Pro-Forma Invoice in the Order Notes section at checkout. Your order may be cancelled unless payment is received within 10 working days.
CAN I PLACE AN ORDER WITH A PUBLIC SECTOR PURCHASE ORDER?
We usually accept Official Purchase Orders from Public Sector organisations, such as Schools, Councils etc. Users registered as Public Sector users will be able to select Purchase Order as a payment method during the checkout process. The official Purchase Order must be faxed to 08704 605912 before the order will be reviewed and processed.
CAN I PLACE AN ORDER WITH A CORPORATE PURCHASE ORDER?
We will consider Purchase Orders for orders over £1000 from well established Corporate Customers with a large number of employees and a good credit record. Corporate Customers wishing to order using a Purchase Order should place the order online selecting CHEQUE as a payment method and then the official Purchase Order should be faxed to 08704 605912 before the order will be reviewed and processed.
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GOODS £250.00
Tuesday 07 September, 2010
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